Refunds & Returns
If the goods ordered have not been personally customised, Romany is able to offer an exchange to the same value within 14 days of the order date, providing the items are returned in their original packaging and in perfect condition. Exchanges are offered at our sole discretion. Failure to do this will mean that we will be unable to accept the returned goods.
Please return items within 14 days of receipt of delivery. . When returning an item, the parcel is your own responsibility until it reaches Romany's studio. We recommend that you use a Special Delivery service (or your country's equivalent) to insure it against loss or damage.